Heritage Bank Limited is Australia's second largest mutual bank. Its head office is located in Toowoomba, Queensland. The bank has over 50 branches in southern Queensland and New South Wales and sells home loans via a network of mortgage brokers in every state and territory in Australia. The bank's customer contact centre is also based in Toowoomba, Queensland. Heritage Bank Limited is a mutual bank which is owned by its members, not by shareholders. Heritage is also a member of the Customer Owned Banking Association (COBA)